Terms of Service

These Terms are a binding agreement between you and HushedEchoes (“we”, “us”), an anonymous-first mental wellness platform operated from India.

They cover everything we run: the mobile app for Android and iOS, hushedechoes.com and its subdomains, community, meditation, breathing and mind-game features, Umbrellas (private circles), chats and direct messages (together, the “Services”).

By creating an account, or by using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

You must be 18 or older to create an account or use any feature beyond reading public content. By using the Services you represent that you are 18 or older and legally able to enter this agreement. We verify age at signup; false information is a breach and grounds for immediate termination.

You may not use the Services if you are barred under applicable law, or if we have previously terminated your account.

We provide tools for capturing and reflecting on your days: voice and text day-logging, mood tracking, tasks and reminders, private circles with messaging, guided meditation and audio, breathing exercises, mind games, and anonymous community threads.

This is a wellness service. It is not:

• a medical or healthcare service;
• a provider of diagnosis, treatment or clinical advice;
• a substitute for professional medical or mental health care;
• an emergency service or a crisis hotline.

If you are in crisis, considering self-harm, or facing a medical emergency, contact your local emergency services or a qualified professional immediately. Do not rely on the Services in an emergency. See our medical disclaimer and crisis resources.

We do not guarantee any outcome, including any improvement in your mental health or well-being.

You are responsible for keeping your sign-in credentials confidential and for activity under your account. You may use a pseudonym; we generate one by default and recommend keeping it.

One account per person. Do not create an account to evade a ban, impersonate someone, or harass another user. Tell us promptly at hello@hushedechoes.com if you think your account is compromised.

You may delete your account any time from settings. What happens to your data is in the Privacy Policy.

You keep ownershipof everything you create, upload, record or post (“Your Content”).

By putting Your Content into the Services, you grant us a worldwide, non-exclusive, royalty-free, fully paid and sublicensable licence to host, store, cache, reproduce, adapt, modify, translate, create derivative works from, transmit, publish, publicly display and distribute it, and to process it automatically, for operating, providing, securing, analysing and improving the Services — specifically:

• delivering Your Content to the people and circles you share it with;
• transcribing, classifying, summarising and otherwise automatically processing it, including through the third-party providers we list;
• developing, training, testing and improving our own automated systems — only if you have turned on the optional model-training setting described in section 4.3 of the Privacy Policy, and only while it stays on;
• internal research, analytics, statistics and reporting; and
• creating aggregated or de-identified information, which we may use and disclose for any purpose.

The licence lasts while Your Content is in the Services. For the last three bullets it continues after deletion only so far as Your Content has already gone into models, aggregates, derived datasets or backups. Deleting content, or switching off model training, ends future use — it does not require us to retrain models or alter aggregates already produced.

End-to-end encrypted content is excluded. Umbrella chats and direct messages are never used for training, analytics or aggregation, because we cannot read them.

You warrant that you have the rights to grant this licence and that Your Content infringes nobody and breaks no law. Do not upload another person’s personal or health information unless you are entitled to.

If you send us feedback or suggestions, we may use them freely, with no obligation or payment to you.

Transcription, sorting your words into tasks and moods, summaries and assistant features run on third-party cloud infrastructure, some of it outside India.

Read section 4 of the Privacy Policy before using these features. It sets out which providers receive what — and that one of them, Google’s Gemini API, may use submitted content to improve its own products and have it read by human reviewers.

Output is generated automatically and may be wrong, incomplete, out of date, offensive or unsuitable. It is not clinical, medical, legal, financial or professional advice. Check anything before you rely on it. We do not warrant the accuracy or fitness of generated content.

These features depend on third-party providers and may change, degrade or be discontinued.

You agree not to:

• encourage, glorify, instruct in, or detail methods of self-harm or suicide;
• post hate speech, harassment, threats, or content targeting anyone by identity;
• share another person’s identifying details (doxxing);
• spam, advertise, solicit, or divert users to external services;
• pose as a licensed clinician unless you are one and we have verified you;
• post sexual content involving minors, other illegal content, or anything violating Indian law;
• upload malware, probe or breach our security, circumvent access controls, or interfere with the Services;
• scrape, crawl or harvest data from the Services;
• reverse engineer, decompile or disassemble any part of the Services, except where that restriction is prohibited by law;
• use the Services or their output to build or train a competing product or model; or
• resell, sublicense or commercially exploit the Services without our written permission.

We may remove content and suspend or terminate accounts that break these rules, with or without notice depending on severity. We may, but need not, monitor or moderate content. Reported content is reviewed by our moderation team.

Umbrellas are private circles you create or join. What you share into one is visible to its members, and they may copy, screenshot or keep it. Removing a member stops future access; it does not retrieve what they already have.

You are responsible for what you share and with whom. We are not responsible for other users’ conduct, or for what they post, share or retain.

The Services are free. We do not charge for any feature, and we do not offer paid sessions, subscriptions or in-app purchases.

You may send a voluntary gift to support the Services. Gifts are accepted in Indian Rupees and in other supported currencies (currently USD, GBP, EUR, AUD, CAD, SGD and NZD), and are handled by our payment providers — you will see which one at checkout. A gift buys no product, feature, priority or entitlement, and creates no obligation on us. You authorise us and our payment provider to charge the payment method you provide for the amount you choose.

Because a gift is a contribution rather than a purchase, gifts are non-refundable once processed, except that:

• if you sent one by accident, email hello@hushedechoes.com within 7 days and we will refund it;
• if a payment was unauthorised, or a refund is required by law, we will refund it.

Refunds go back to the original payment method. Full details are in our Refunds Policy, incorporated by reference.

You are responsible for any taxes we do not collect. If we ever introduce paid features, we will publish the terms and pricing before you are charged.

The HushedEchoes name, logos, designs, software, written content, audio and video, and the arrangement of the Services, belong to us or our licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Services for your own personal, non-commercial use, subject to these Terms.

Share links to public pages freely. Do not copy or reuse our content commercially without written permission.

The Services integrate with cloud, AI, authentication, analytics, notification and payment providers — the current list is at /legal/subprocessors. Their own terms and privacy practices govern your use of them. We are not responsible for third-party services, their availability, or their acts and omissions.

We aim to keep the Services running but do not guarantee uninterrupted or error-free operation. We may modify, suspend, limit or discontinue any part, temporarily or permanently, with or without notice, and may impose usage limits.

We are not liable for loss arising from downtime, maintenance, modification or discontinuation.

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and warranties arising from course of dealing or usage of trade.

We do not warrant that the Services will meet your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected, or that any content or generated output will be accurate or reliable.

Nothing here excludes any warranty or liability that cannot lawfully be excluded, including under consumer protection law.

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, data or anticipated savings, however caused, even if advised of the possibility;
• our total aggregate liability for all claims relating to the Services or these Terms is limited to the greater of the total amount you paid us in the three months before the event giving rise to the claim, or ₹1,000;
• we are not liable for the conduct of other users or for third-party services.

Nothing in this section limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer in the EEA or the UK, nothing in these Terms affects your mandatory statutory rights.

These limits apply whether the claim is in contract, tort, statute or otherwise, and survive any failure of an essential remedy.

You agree to indemnify and hold harmless HushedEchoes and its officers, employees, contractors and providers against claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from Your Content, your use of the Services, your breach of these Terms or of any law, or your infringement of a third party’s rights.

This does not apply to consumers to the extent consumer protection law prohibits it.

You may stop using the Services and delete your account at any time.

We may suspend or terminate your access, with or without notice, if you breach these Terms, if the law requires it, if your account has been inactive a long time, or if we discontinue the Services.

On termination your right to use the Services ends immediately. Sections that should survive by their nature — including 5, 6, 10, 13, 14, 15, 17 and 18 — do. Data retention follows the Privacy Policy.

These Terms are governed by the laws of India, without regard to conflict-of-laws rules.

Before starting formal proceedings, contact us at hello@hushedechoes.com and allow 30 days to resolve things in good faith.

Anything unresolved goes to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India, and you consent to that jurisdiction and venue.

Consumers in the EEA and the UK. If you are a consumer resident in the EEA or the UK, nothing in this section deprives you of the protection of the mandatory law of your country of residence, or of your right to bring proceedings in the courts there. You may also use the EU Online Dispute Resolution platform where it is available to you.

• Entire agreement — these Terms, the Privacy Policy and the Refunds Policy.
• Severability — if a provision is unenforceable, the rest stands and that provision is narrowed to the minimum necessary.
• No waiver — not enforcing something once does not waive it.
• Assignment — you may not assign these Terms; we may, in a merger, acquisition, reorganisation or sale of assets.
• Changes — for material changes we notify signed-in users by email and in the app at least 14 days beforehand. Continuing to use the Services after that means you accept them; if you do not, stop using the Services and delete your account.
• Force majeure — we are not liable for failures caused by events beyond our reasonable control.

Contact: hello@hushedechoes.com

Apple App Store.

These Terms are between you and HushedEchoes, not Apple. Apple has no obligation to provide maintenance or support. Apple is not responsible for any claim relating to the app, including product liability, legal compliance or intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and are not on any US Government restricted-parties list.

Google Play.

Your use of the app is also subject to the Google Play Terms of Service.