Refunds

There is nothing to buy. Every feature — day-logging, moods, tasks, meditation, breathing, circles, community, the assistant — is free to use. We do not sell subscriptions, in-app purchases or sessions.

This policy therefore covers one thing: voluntary gifts.

We previously offered paid 1-on-1 therapy sessions and paid group circles. Those are no longer offered, and the rules that governed them no longer apply.

A gift is a voluntary contribution to keep the service running. It buys no product, feature, priority or entitlement. Gifts in Indian Rupees are processed by Razorpay; gifts in other supported currencies (USD, GBP, EUR, AUD, CAD, SGD, NZD) are processed by PayPal.

Because a gift is a contribution rather than a purchase, gifts are non-refundable once processed.

There are three exceptions, and we honour them without fuss:

• You sent it by accident. Wrong amount, double tap, wrong currency — email us within 7 days and we will refund it.
• The payment was not authorised by you. Tell us and we will refund it and help you with your bank or card issuer.
• The law requires a refund. Consumer protection rules in your country take precedence over anything on this page.

If a technical fault on our side caused a charge to go through twice or for the wrong amount, that counts as an accident and we will refund the difference.

Email hello@hushedechoes.com with the subject line Refund and tell us:

• the amount and currency;
• the approximate date and time;
• the payment reference from your Razorpay or PayPal receipt, if you have it.

We acknowledge within 48 hours and, where a refund is due, initiate it within 2 business days of approving it.

Refunds go back to the original payment method — the same card, UPI ID, bank account or PayPal account the gift came from. We cannot refund to a different method.

Once we initiate a refund, how long it takes to appear is up to your bank or payment provider. Razorpay and PayPal typically take 5–10 business days. Currency conversion differences and any fees charged by your own bank are outside our control.

If you are unhappy with how we handled a refund, write to our grievance officer — details are on the contact page and in section 14 of the Privacy Policy. We acknowledge grievances within 48 hours and resolve within 30 days.

This policy is incorporated into our Terms of Service by reference (section 9, Gifts). If the two ever disagree, the Terms govern.