Help & FAQ

Quiet answers to the questions we get most.

Getting started

Do I need an account to use HushedEchoes?
You can read public pages and public echoes without signing in. Posting, saving, following, booking, or using personal features requires a signed-in account and an 18+ check.
What does signing in actually do?
It links the things you do — your echoes, your saves, your notifications — to a private @handle. We don't share your email with anyone. We never post or send messages on your behalf.
Why is the site so dark and slow?
It's deliberate. HushedEchoes is meant to slow you down, not flash for your attention. Every page shares one quiet atmosphere that lerps with your mood — fast feels wrong here.

Public identity & privacy

What identity do other people see on echoes?
Echoes are pseudonymous to other members: they see your @handle and board display name, never your email or account name. HushedEchoes still links the post to your signed-in account internally for moderation, blocking, and deletion. You also control whether your profile is publicly findable from the privacy badge in settings. When the badge is off, your echoes still appear on the feed — but their author chip won’t link to a profile.
Can I delete an echo or my account?
Yes. Each echo has a delete option. To delete your account and all data, email hello@hushedechoes.com with the subject “Data request” — full process on the contact page.
What data do you collect?
Only what we need: email for sign-in, your @handle, and the echoes you choose to post. Full list and reasons in our privacy policy.

Practice & sessions

Is the audio mine to keep?
The guided meditations and ambient beds stream from our CDN — they're free to listen to as often as you'd like, but not downloadable. We're working on offline support.
Why does every group session show as full?
Because they are. Free Circle sessions are intentionally scarce — we'd rather a real waitlist than fake openings. The waitlist captures your contact and we reach out when a seat opens.
How do paid 1-on-1 sessions work?
Paid sessions are bookable directly through the Guide page. Cancellation and refund terms are on our refunds policy.

Gifts & support

What does a gift actually do?
Gifts cover hosting, audio production, and therapist honoraria for the free 1-on-1 slots. They are not tax-deductible and don't unlock anything for you — they keep HushedEchoes free for someone who needs it.
Can I get a refund on a gift?
Gifts are non-refundable by default since they fund work already done. If something feels off, write to us — see our refunds policy for the full picture.

Safety

What if I'm in crisis?
HushedEchoes is not a crisis service. If you are in danger or considering self-harm, please reach a qualified line now. India and international helplines are listed on our medical disclaimer page.
Someone's echo seems harmful — what do I do?
Every echo has a report option. We review reports manually and remove anything that violates our community standards or could endanger someone.

Didn’t find your answer?

Write to hello@hushedechoes.com — we read every email within 2 business days.